NHTSA Complaint #11297472 — 2011 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. WHEN THE VEHICLE WAS SHIFTED INTO NEUTRAL AND RESTARTED, IT RESUMED NORMAL OPERATION. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL REGARDING THE REPROGRAMMING OF THE POWER TRAIN CONTROL MODULE. THE VEHICLE WAS REPAIRED PER THE MANUFACTURER'S RECALL; HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, WHILE DRIVING ON SEVERAL OCCASIONS, THE SERVICE 4 WHEEL DRIVE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. JOHN SULLIVAN CHRYSLER DODGE (950 HARTER PKWY, YUBA CITY, CA 95993, 855-580-5113) WAS CONTACTED BY PHONE AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 71748777. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.