NHTSA Complaint #11297433 — 2009 FORD ESCAPE

TL* THE CONTACT CALLED ON BEHALF OF HER DAUGHTER WHO OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT APPROXIMATELY 35 MPH, WITHOUT WARNING THE STEERING WHEEL CEASED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE VEHICLE OPERATED AS INTENDED. THE CONTACT STATED THAT ON ONE OCCASION THE VEHICLE WAS RESTARTED THREE TIMES BEFORE THE VEHICLE OPERATED AS INTENDED. THE CONTACT STATED THAT THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC ON SITE WHERE THE VEHICLE LAST EXPERIENCED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.