NHTSA Complaint #11297353 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11297353
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	December 24, 2019
Date Filed	January 6, 2020
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING ON THE HIGHWAY, THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO MANUALLY STEER THE VEHICLE TO THE SIDE OF THE HIGHWAY. THE CONTACT RESTARTED THE VEHICLE AND DROVE SLOWLY TO HIS DESTINATION. JOE MACHENS FORD (1911 W WORLEY ST, COLUMBIA, MO 65203, (573) 445-4411) STATED THAT THE RACK AND PINION SYSTEM WAS DEFECTIVE AND NEEDED TO BE REPLACED AT THE COST OF $2,700. THE MANUFACTURER WAS CONTACTED AND STATED THAT NOTHING COULD BE DONE SINCE THEY WERE CLEARED BY THE NATIONAL TRANSPORTATION BOARD. AN INVESTIGATION WAS CONDUCTED AND THE STEERING SYSTEM WAS REPAIRED. THE FAILURE MILEAGE WAS 75,000. *PM*JB

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