NHTSA Complaint #11297188 — 2015 SUBARU FORESTER

IN SEPTEMBER 2017, I WAS DRIVING ON THE HIGHWAY WHEN MY SUBARU FORESTER LOST POWER COMPLETELY AND WITHOUT WARNING. I WAS BARELY ABLE TO GET TO THE SHOULDER AND HAVE THE VEHICLE TOWED. IT RESTARTED AFTER ONLY APPROXIMATELY 2 HOURS. LUCKILY THIS OCCURRED IN THE MIDDLE OF THE NIGHT WITH LITTLE TRAFFIC, OR I LIKELY WOULD HAVE BEEN INVOLVED IN A CATASTROPHIC ACCIDENT. I CONTACTED SUBARU AND LEARNED I WAS ELIGIBLE FOR AN EXTENDED WARRANTY DUE TO POSSIBLE CVT ISSUES, BUT SUBARU REFUSED TO ASSIST ME WHEN I EXPLAINED THAT I WAS OVERSEAS WITH THE VEHICLE ON OFFICIAL U.S. GOVERNMENT ASSIGNMENT AND THAT THE LOCAL AUTHORIZED SUBARU SHOP NEEDED AUTHORIZATION FROM SUBARU TO COMPLETE WORK ON MY U.S.-SPEC VEHICLE. I NOTED MY ALARM THAT SEVERAL OTHERS HAD REPORTED SIMILAR INCIDENTS, WHICH COULD RESULT IN MY, MY CHILDREN'S OR OTHERS DEATHS, BUT SUBARU STILL DID NOT ASSIST IN FINDING A SOLUTION. I BELIEVE THE SERIOUSNESS OF THIS FAULT, AS WELL AS THE FACT THAT OTHER SUBARU OWNERS ARE REPORTING THE SAME PROBLEM UP UNTIL THIS DAY (LATE 2019) SHOULD CALL FOR AN ACTUAL RECALL OF THE VEHICLE, NOT ONLY AN EXTENDED WARRANTY. I AM A THREE-TIME SUBARU OWNER AND AM SHOCKED BY THE LACK OF CUSTOMER LOYALTY REGARDING THIS SERIOUS VEHICLE ISSUE. I CONTINUE TO BE ON U.S. GOVERNMENT ASSIGNMENT OVERSEAS SO AM UNABLE TO TAKE THE VEHICLE TO A U.S. SUBARU SERVICE CENTER. IRRESPECTIVE OF THAT SITUATION, THE FACT THAT I AND THE OTHER OWNERS WHO HAVE REPORTED THIS DANGEROUS ISSUE SHOULD RESULT IN VEHICLE RECALL BEFORE LIVES ARE LOST.