NHTSA Complaint #11297146 — 2015 CHEVROLET TRAVERSE

12/23/19 WHILE DRIVING MY CAR IT BEGAN MAKING SLIGHT WHINE NOISES WHICH INCREASED DURING TURNING, TIRES SEEMED A BIT LOOSE WITH DRIVING, THEN WHEN PARKING IT WAS AS IF NO POWER STEERING AT ALL- CHECKED PS FLUID TINY BIT LOW, ADDED SMALL AMOUNT. 12/24/19 SAME PROBLEM STILL OCCURRING ONLY EXTREMELY MORE DIFFICULT TO TURN, 12/26/19 HAD CAR CHECKED BY MECHANIC OUR POWER STEERING PUMP HAS GONE OUT AT 81K MILES AND IN ALL PROBABILITY OUR RACK AND PINION, THIS IS A KNOWN ISSUE FOR TRAVERSES, THERE HAS BEEN A SPECIAL SERVICE COVERAGE EXTENSION ( HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2014/SB-10056459-3388.PDF) THRU 100K MIKES FOR TRAVERSES 2009-2011, THOUGH WHEN I SPOKE TO REPRESENTATIVE SHE SAID 2007 - 2011 YEARS, AND THE PARTS THAT NEED REPLACING ARE THE EXACT SAME PART NUMBERS THRU 2015 TRAVERSES. THE 'REASON' I WAS GIVEN IS BECAUSE 'IT IS FOR VEHICLES PRODUCED IN 'SPECIFIC- UNDISCLOSABLE LOCATIONS' WHICH ARE IN 'SPECIFIC YEARS AND VIN NUMBERS' AND YET THE PART IS THE EXACT SAME PART THAT IS BEING UTILIZED IN THE ENTIRE SPAN OF AT LEAST THE YEARS '2009-2015'. THIS IS A HUGE SAFETY CONCERN AS WELL SINCE IT CAUSES PROBLEMS WITH YOUR STEERING AS WELL AS TIRE FUNCTIONALITY. WHY ARE THE YEARS PAST 2011 BEING DISMISSED? I WAS INFORMED BY BOTH OUR LOCAL DEALERSHIP AND THE ONLINE CUSTOMER SERVICE FOR GM THAT OUR VIN IS NOT INCLUDED. THIS IS NOT AN ISOLATED EVENT. HOW CAN THIS SPECIAL COVERAGE BE EXTENDED TO COVER ADDITIONAL YEARS SINCE ALL OF THE PARTS REQUIRED TO BE REPLACED ARE EXACT ONES UTILIZED IN EACH YEAR? THANK YOU.