NHTSA Complaint #11297064 — 2015 MINI COOPER

12/19/19 I BROUGHT MY VEHICLE TO HAVE 2 FRONT TIRES REPLACED HAD THEM MOUNT AND BALANCED AND A FRONT ALIGNMENT DONE. THE DEALER ALSO COMPLETED MULTI POINT VEHICLE CHECK. I GET HOME. THE CAR SITS STILL SATURDAY. I START IT SATURDAY AT 1:30PM AND GET READY TO PULL OUT OF DRIVE WAY. WARNING LIGHT COMES ON DASH STATING BATTERY IS NOT CHARGING. STOP CAREFULLY. CONSULT NEAREST SERVICE CENTER. I CONTACTED SERVICE ADVISOR. HE STATED TO DRIVE IT BACK AND THEY WILL GIVE A LOANER. I SAID NO! THE VEHICLE ISN'T DRIVE ABLE AND I DON'T FEEL SAFE. HE STATED THEY CLOSE IN 30 MINUTES. I WANTED TO SPEAK TO UPPER MANAGEMENT. NO ONE WAS AVAILABLE HE STATED. I SAID I WOULD CALL BACK MONDAY DECEMBER23 2019. I SPOKE TO RECEPTIONIST WHO MAKES APPOINTMENTS. SHE HAD AVAILABLE SPOT ON THURSDAY DECEMBER26,2019. I TOLD HER I WILL HAVE IT TOWED THAT THURSDAY. I GET THERE TOLD THEM ABOUT THE MESSAGE THAT CAME ON DASH. I WAS GOING TO HAVE TO REPLACE BATTERY AND NEEDED A BRAKE FLUSH AND OH BY THE WAY LOOKS LIKE YOUR PULLEY WENT OUT. THE VEHICLE ONLY HAD 37,502 MILES. I HAVE NEVER HEARD OF A PULLEY BEING REPLACE AT THIS MILEAGE. I CONTACTED CUSTOMER RELATIONS FOR BMW MINI THAT FRIDAY. THEY SAID THEY WILL CONTACT IN 1 BUSINESS DAY. THEY DID SAY THERE IS AN OPEN CASE. THEY WILL CONTACT JAN 7. I WAS IN A LOANER FOR 6 DAYS. I SPOKE TO SERVICE MANAGER TUES 31,2019 WHICH WAS NEW YEAR'S EVE. SHE STATED THE DEALERSHIP WILL GIVE 20% DISCOUNT AND BMW MINI WILL STILL CONTACT ME IF THEY ARE GOING TO ASSIST. I MENTIONED TO THEM ABOUT THE DEFECTED PULLEYS ON 2002 THRU 2006 MODELS. THEY WILL LOOK INTO IT.