NHTSA Complaint #11297056 — 2015 DODGE GRAND CARAVAN

MY CAR IS REGULARLY MAINTENANCED BY YOUR DEALERSHIP I ALSO HAVE A MAINTENANCE PLAN THAT I PURCHASED THAT YOUR DEALER REFUSED TO HONOR. I PURCHASED MY CAR FROM DODGE DEALERSHIP ON REISTERSTOWN ROAD IN OWINGS MILLS MD 21117 IN MARCH 2015 APPROXIMATELY LESS THAN 24 MONTHS I BEGAN HAVING TROUBLE WITH MY TIRES AND WAS INFORMED BY DODGE THAT MY VEHICLE WAS USED AND NOT BRAND NEW AS I WAS EXPECTING WHEN I PURCHASED IT FOR 30,0000. LESS THAN 48 YEARS MY ENGINE GAVE UP AND HAS TO BE BUILT FROM SCRATCH PUTTING MY CAR VALUE DOWN AND LEAVING ME AND MY KIDS STRANDED FOR THE HOLIDAYS AND MY GPS STOPPED WORKING COMPLETELY AND NOW I NEED 4 NEW TIRES AGAIN. YOUR DEALERSHIP SOLD ME USED TIRES AND I CONTACTED TIRE MANUFACTURER AND THEY SAID YOU NEED TO REPLACE TIRES THROUGH WARRANTY BUT YOU REFUSE TO DO IT. ALL YOU HAVE TO DO IS FILE A CLAIM BECAUSE YOKOHAMA TIRE MANUFACTURER SAID TIRES SHOULD LAST 50-60K MILES MINE ONLY LAST 30K I PURCHASED NEW BUT YOU GAVE ME USED HOW DOES THIS HAPPEN ON A BRAND NEW CAR? I TOOK MY CAR BACK TO THE DEALER FOR REPAIRS BUT, TO DATE, THE DEALER HAS BEEN UNABLE TO CORRECT THE PROBLEM. THIS PROBLEM SUBSTANTIALLY IMPAIRS BOTH THE USE AND VALUE OF MY CAR. THEREFORE, IF YOU AND/OR YOUR DEALER ARE UNABLE TO CORRECT THIS PROBLEM IN A "REASONABLE NUMBER OF ATTEMPTS" AS THAT PHRASE IS DEFINED IN MARYLAND'S AUTOMOTIVE WARRANTY ENFORCEMENT ACT (MD. CODE ANN., COM. LAW II, 14-1502 (D) ), I WILL EXPECT YOU TO [REPURCHASE OR REPLACE] THE VEHICLE PURSUANT TO 14-1502(C) OF THE ACT. TO RESOLVE THE PROBLEM, I WOULD APPRECIATE MY CAR REPLACED BY A BRAND NEW VEHICLE COMPARABLE TO THE ONE I HAVE NOW OR THE DEALERSHIP TO REPURCHASE MY CAR. THIS CAR HAS BEEN UNRELIABLE AND UNSAFE FOR ME AND MY 4 KIDS. I LOOK FORWARD TO YOUR REPLY AND A RESOLUTION TO MY PROBLEM