NHTSA Complaint #11296728 — 2010 NISSAN 370Z

NISSAN ESCL DEFECT. NISSAN IS AWARE OF THIS DEFECT ON MY MAKE AND MODEL AND REFUSING TO REIMBURSE THE TOWING, PART, AND LABOR. NEVER HAD A PROBLEM UNTIL 12/9/2019 WHEN MY CAR LEFT ME STRANDED. I HAD MY CAR TOWED TO A LOCAL MECHANIC WHO INFORMED ME OF THE WELL-KNOWN ESCL PROBLEM ON MY SPECIFIC MAKE AND MODEL. BECAUSE THERE IS NOT A RECALL ON MY VIN I'M OUT ROUGHLY $1,200.00. MY 2010 NISSAN 370Z HAS 60,000 MILES, IS GARAGED PARKED AND KEPT IN PRISTINE CONDITION FROM THE INSIDE OUT. I HAVE RECORDS OF EVERY OIL CHANGE, TIRE REPLACEMENT, BATTERY REPLACEMENT, WINDSHIELD WIPER REPLACEMENT, PASSING VEHICLE INSPECTION TO INCLUDE RECOMMENDED 'XXX' AMOUNT OF MILE SERVICES RECOMMENDED BY NISSAN. WHEN I INITIALLY CONTACTED NISSAN I WAS INFORMED ONLY A NISSAN DEALERSHIP COULD DIAGNOSE THE PROBLEM. THERE FOR I PAID AN ADDITIONAL $150 TO HAVE MY CAR TOWED TO NISSAN. MY NISSAN TECHNICIAN CONFIRMED NISSAN CONSUMER NEVER CALLED THEM FOR THE DIAGNOSIS AND THIS DECISION IS SOLELY BASED ON THE VIN NUMBER. PLEASE ADVISE THE APPROPRIATE STEPS TO MOVE FORWARD.