NHTSA Complaint #11296671 — 2010 TOYOTA 4RUNNER

TL* THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT TOOK THE VEHICLE TO BUCKEYE TOYOTA (740-654-3943, LOCATED AT 1903 RIVERWAY DR, LANCASTER, OH 43130) WHERE IT WAS DIAGNOSED THAT THE REAR END OF THE FRAME WAS RUSTED AND DAMAGED THE SUSPENSION. THE HEAT SHIELD WAS ALSO RUSTED AND DETACHED FROM THE VEHICLE. THE TECHNICIAN STATED THAT IN ORDER TO REPLACE THE HEAT SHIELD, THE EXHAUST SYSTEM (WHICH WAS ALSO RUSTED) NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT CALL THE CONTACT BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 241,000.