NHTSA Complaint #11292485 — 2015 BMW X3

I OWN A 2015 BMW X3 THAT WAS ON A RECALL ISSUED OCTOBER 2018.THE RECALL DEALT WITH FAULTY EMISSIONS PARTS.IN JANUARY 2019, I WENT TO THE BMW DEALERSHIP AND ASKED ABOUT HET RECALL; PARTS WERE NOT AVAILABLE..OCTOBER, 2019, I RECEIVED A SECOND NOTICE FROM BMW ABOUT THE RECALL.I TOOK THE CAR FOR SERVICE AT OWINGS MILLS. THE MGR ADVISED ME THAT MY CAR WOULD NEED TO BE LEFT OVERNIGHT FOR TESTING. OCTOBER 11,I WAS ADVISED THAT THE CAR NEED SERVICING.HOWEVER, THE PARTS WOULD NOT BE AVAILABLE UNTIL DECEMBER 2019. AAKED WHY SO LONG TO GET PARTS THAT I RECEIVED A 2ND LETTER, TO HAVE THE WORK DONE. BMW DID NOT ANTICIPATE SO MANY CARS WOULD NEED THE REPLACEMENT PARTS. I WANTED TO TAKE MY CAR AND BRING IT BACK WHEN THE PARTS ARRIVE. THE MGR EXPLAINED CAR COULD POSSIBLY CATCH FIRE; SMALL HOT PARTICLES WERE BEING EMITTED INTO THE ENGINE THAT COULD IGNITE A FIRE. NOVEMBER 26TH MGR CALLED ,CAR WAS FIXED. I COULD COME GET IT. I DROVE CAR OFF THE SERVICE PARKING LOT ABOUT 7 MILES; THE 'CHECK ENGINE' INDICATOR LIGHT CAME ON.RETURNED THE CAR BACK FOR SERVICE AGAIN.MGR CALLED THE FOLLOWING DAY AND ADVISED THE EMISSIONS FILTER IS CLOGGED AND NEEDS REPLACEMENT ;$4168. I WAS FLABBERGASTED. ASKED, IF NOT HAVING THE RECALL FIXED FOR ALMOST A YEAR COULD HAVE CONTRIBUTED TO THE FAULTY FILTER.I NEEDED THIS ISSUE INVESTIGATED. WROTE BMW CORPORATE. BMW NA CONTACTED ME. SHE TOLD ME THERE WAS NOTHING BMW COULD OR WOULD DO FOR ME. I QUESTIONED WHETHER THE FACT THAT THE PARTS WERE NOT AVAILABLE FOR MY CAR FOR SO LONG AND I CONTINUED TO DRIVE A CAR THAT WAS EMITTING PARTICLES TO THE ENGINE, THAT COULD HAVE CAUSED A FIRE, WOULD HAVE CONTRIBUTED TO A CLOGGED FILTER.SHE SAID SHE WAS NOT TECHNICAL AND DIDN'T KNOW. THAT WAS UNSETTLING TO ME BECAUSE THAT WAS THE REASON, I WROTE BMW IN THE FIRST PLACE.SHE JUST KEPT REPEATING THERE WAS NOTING THAT COULD BE DONE. RESOLUTION IS FIX CAR AT NO COST TO ME.