NHTSA Complaint #11292094 — 2014 RAM 1500

ON 5/23/19 I TOOK MY TRUCK TO THE DEALER WHERE I'D BOUGHT IT NEW TO FIX A CHECK ENGINE LIGHT THAT WAS ON.AFTER THE ISSUE WAS FOUND AND REPAIRED, I PICKED THE TRUCK UP AND WAS TOLD A TRANS UPDATE(RECALL # U07) WAS ALSO DONE. AS SOON AS I PULLED INTO LIGHT TRAFFIC,I NOTICED THE THROTTLE PEDAL WAS UNRESPONSIVE AND THE TRUCK WAS SLUGGISH AND SLOW TO ACCELERATE.IT ALSO SHIFTED UP AND DOWN A LOT MORE THEN IT NORMALLY DOES ALL THE WAY HOME.I THOUGHT MAYBE THE TRANS HAD TO RE LEARN IT'S SHIFT PATTERN AND WOULD GET BETTER AFTER I PUT SOME MILES ON IT JUST AS IT DID WHEN NEW. OVER THE NEXT SEVERAL WEEKS IT DIDN'T GET ANY BETTER AND PULLING ONTO THE STATE HIGHWAY FROM A TOWN ROAD HAS LEAD TO SOME CLOSE CALLS AS IT'IS A LIMITED SIGHT STOP SIGN INTERSECTION. I HAVE TO DO THIS EVERY TIME I GO TO WORK OR LEAVE MY HOUSE FOR ANY OTHER REASON. THIS IS NOT A ONE TIME HAPPENING BUT EVERY TIME I NEED TO PULL INTO TRAFFIC OR GET UP TO SPEED QUICKLY. AFTER SEVERAL WEEKS I FIGURED OUT SOMETHING WAS WRONG AND THE TRUCK WASN'T GOING TO GET BETTER ON IT'S OWN,I CALLED THE DEALER TO SET UP AN APPOINTMENT AND CHECK IT OUT.I ALSO ASKED IF I COULD HAVE THE EPA MANDATED AEM(RECALL #V08) FLASH PERFORMED AT THE SAME TIME AND WAS GIVEN AN APPOINTMENT FOR THE FOLLOWING WEEK. A FEW MINUTES LATER THE DEALER'S SERVICE MANAGER CALLED BACK AND INFORMED ME THE AEM UPDATE HAD ALREADY BEEN PERFORMED ON THE 5/23/19 SERVICE VISIT AND THE CHANGE(LOSS) IN PERFORMANCE WAS MOST LIKELY THE RESULT. SINCE I WAS UNAWARE THE AEM UPDATE HAD ALREADY BEEN PERFORMED,I KNEW THE LOSS IN PERFORMANCE WASN'T MY IMAGINATION. I ALSO NOTICED A LOSS OF ABOUT 15% FUEL MPG AND THE TRANS.SHIFTS UP AND DOWN A LOT MORE WHICH IS MORE OF AN AGGRAVATION THEN A SAFETY ISSUE. I WISH THE TRUCK COULD PERFORM AS IT DID BEFORE THE AEM UPDATE AS WAS PROMISED BY FCA AND ALSO BE EMISSION COMPLIANT. I THOUGHT I KNEW WHAT I WAS GETTING.