NHTSA Complaint #11292020 — 2012 DODGE JOURNEY

PASSENGER SIDE OF VEHICLE HAD NO HEAT JUST COOL AIR COMING OUT OF VENTS. DRIVERS SIDE HAD HEAT COMING OUT OF VENTS. VEHICLE WAS TAKEN TO AN INDEPENDENT FACILITY TO HAVE COOLING SYSTEM AND HEATER CORE FLUSHED. WAS TOLD BY INDEPENDENT SHOP IF PROBLEM COMES BACK TO TAKE VEHICLE TO DEALER AND HAVE HEATER CORE REPLACED. AFTER ABOUT 2 MONTHS PROBLEM CAME BACK. TOOK TO DEALER AND FOUND SAME PROBLEM, A CLOGGED HEATER CORE. THEY REACED HEATER CORE IN DECEMBER OF 2018, ALL WAS GOOD TILL NOVEMBER OF 2019. NO HEAT ON PASSENGER SIDE OF VEHICLE. TOOK BACK TO DEALER AND THEY FLUSHED HEATER CORE. DECEMBER OF 2019 ONCE AGAIN NO HEAT ON PASSENGER SIDE OF VEHICLE. THEY REFLUSHED HEATER CORE AND TOLD US IF PROBLEM COMES BACK TO HAVE RADIATOR REPLACED AND COOLING SYSTEM FLUSHED. THIS IS TURNING INTO A MAJOR SAFETY PROBLEM DUE TO THE WINDOW KEEP FOGGING UP IN MY WIFES CAR MAKING IT IMPOSSIBLE FOR HER TO SEE CLEARLY AND SAFELY WHILE DRIVING. WE HAVE SPENT MORE THAN $2000.00 IN REPAIRS AND NOW THEY WANT $700.00+ AND SAID THERE IS NO GUARANTEE IT WILL WORK.