NHTSA Complaint #11291956 — 2017 JEEP RENEGADE

STARTED HAVING PROBLEMS WITH THE CAR SHIFTING VERY HARD AT RANDOM TIMES AND AT VARIOUS SPEEDS WHILE DRIVING. DEALER SAID THERE WAS NO PROBLEM THE FIRST TIME WE HAD IT INSPECTED AND COULD NOT REPRODUCE IT AT THE SHOP. WE CONTINUED TO HAVE THESE PROBLEMS AND STARTED TO HEAR OUR VALVES KNOCKING SO WE CHECKED TO OIL. THE OIL WAS TWO QUARTS LOW AND BARELY ON THE DIP STICK. WE WERE ONLY MIDWAY THROUGH OIL CHANGE AND WE ONLY SERVICE OUR CAR AT THE DEALER. WE TOOK CAR TO DEALER AND THEY SAID THAT USING A QUART OF OIL EVERY 2000 MILES IS NORMAL. IT MAY BE NORMAL FOR THIS CAR BUT IT IS NOT NORMAL FOR ANY CAR WE HAVE EVER OWNED. IT IS UNACCEPTABLE THAT THEY DID NOT INFORM US AT OIL CHANGES THAT WE WERE HAVING TROUBLE MAINTAINING OUR OIL LEVELS. THIS WOULD EVENTUALLY CAUSE OUR CAR ENGINE TO FAIL AND CREATE A SAFETY HAZARD WHILE DRIVING AS THE ENGINE COULD TURN OFF FROM LACK OF OIL. THIS IS UNACCEPTABLE FOR JEEP TO KEEP THIS MANUFACTURING DEFECT A SECRET BECAUSE THE RESEARCH I HAVE DONE HAS SHOWN THAT THIS IS A SYSTEMIC PROBLEM WITH THIS VEHICLE.