NHTSA Complaint #11291782 — 2014 SUBARU FORESTER

TAILGATE LIFT SUPPORT FAILURES- ON NOV 3, 2019, MY 2014 FORESTER WAS PARKED IN MY DRIVEWAY. I OPENED THE TAILGATE AND ALLOWED MY DOG TO JUMP INTO THE BACK OF THE CAR. WHEN I CLOSED THE TAILGATE THERE WAS A LOUD METAL-ON-METAL CRUNCHING NOISE. I CAREFULLY OPENED THE TAILGATE AND THEN NOTICED THAT THE DRIVER'S SIDE TAILGATE LIFT SUPPORT WAS HANGING DOWN BECAUSE IT HAD SNAPPED OFF FROM WHERE IT CONNECTED TO THE TAILGATE. THE CRUNCHING METAL SOUND WAS CAUSED BY THE TAILGATE BEING CLOSED ON TOP OF THE BROKEN LIFT SUPPORT. THE TAILGATE DOOR WOULD NOT REMAIN OPEN ON ITS OWN WHICH MADE IT NEARLY IMPOSSIBLE TO LOAD OR UNLOAD THE REAR OF THE VEHICLE WITHOUT ANOTHER PERSON TO ASSIST. MY HUSBAND WAS ABLE TO LOCATE A NEW LIFT SUPPORT ONLINE AND HE REPLACED THE PART HIMSELF. ON DEC 28, 2019, MY CAR WAS PARKED IN A PARKING LOT AND WE HAD JUST PLACED SOME PACKAGES IN THE REAR OF THE CAR. WHEN MY HUSBAND CLOSED THE TAILGATE WE HEARD THE SAME AWFUL NOISE. THIS TIME IT WAS THE PASSENGER SIDE LIFT SUPPORT WHICH HAD FAILED. BUT IN THIS INSTANCE, AS THE TAILGATE CLOSED ON TOP OF THE BROKEN LIFT SUPPORT, IT BROKE THE TAILLIGHT.