NHTSA Complaint #11291753 — 2019 SUBARU OUTBACK
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 11291753 |
| Vehicle | 2019 SUBARU OUTBACK |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | 4,615 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | UT |
Consumer Description
I HAVE A 2019 SUBARU OUTBACK PURCHASED DEC. 26, 2018. ON SEPT. 28, 2019, I NOTICED A SMALL STAR LIKE CRACK, ABOUT 3/16 THS OF AN INCH IN CIRCUMFERENCE ON THE DRIVER'S SIDE OF THE FRONT WINDSHIELD. THE CRACK WAS ABOUT ONE INCH IN FROM THE EDGE OF THE WINDSHIELD NEAR THE ROOF POST. THE NEXT DAY, SEPT. 29, 2019, THE STAR HAD RADIATED INTO A CRACK WHICH RAN ALL THE WAY INTO THE CENTER OF THE WINDSHIELD. AT THE TIME THE CAR HAD 4,615 MILES ON IT AND IT HAD NEVER BEEN OFF ROAD. I TOOK IT TO THE SUBARU DEALER WHERE I PURCHASED THE CAR AND WAS TOLD THE WINDSHIELD WAS NOT UNDER WARRANTY AND WAS REFERRED TO A LOCAL WINDSHIELD REPAIR/REPLACEMENT SHOP. ON SEPT. 30, 2019 I HAD THE WINDSHIELD REPLACED AT A COST OF $ 395. I THEN HAD TO TAKE THE CAR BACK TO THE SUBARU DEALER TO HAVE "EYESIGHT" SYSTEM RE-CALIBRATED AT A COST OF $ 206. I DON'T RECALL THE WINDSHIELD BEING HIT BY ANYTHING ON SEPT. 28,2019 AND THE STAR CHIP WAS NOT THERE WHEN I LEFT HOME THAT MORNING.
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