NHTSA Complaint #11291480 — 2005 FORD ESCAPE

TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR SERVICE. THE MECHANIC NOTICED THAT THE ENTIRE UNDERCARRIAGE AND CROSSMEMBER WERE CORRODED. THE CONTACT CALLED HELLER FORD (700 W MAIN ST, EL PASO, IL 61738, (309) 527-6050) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 195,772. *LN MANUFACTURER WAS MADE AWARE OF THE FAILURE. MANUFACTURER STATED THAT THEY WOULD NOT BE ABLE TO ASSIST BECAUSE VIN WAS NOT INCLUDED IN RECALL. *DL