NHTSA Complaint #11291465 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 50 MPH ON THE FREEWAY. THE ENGINE MADE A WEIRD KNOCKING NOISE AND THE VEHICLE SLOWED DOWN. THE CONTACT SMELLED A BURNING ODOR, PULLED OFF THE HIGHWAY, AND HAD THE VEHICLE TOWED TO SUNSET KIA (3401 AUBURN WAY N, AUBURN, WA 98002, (855) 474-9626). THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE DEALER DIAGNOSED THE VEHICLE AND STATED THAT THE CAUSE WAS NOT DIRECTLY RELATED TO THE RECALL BECAUSE THEIR SCANNER WAS NOT READING THE CATALYTIC CONVERTER CODE BEING DAMAGED. BECAUSE OF THIS, THE DEALER REFUSED TO REPAIR THE VEHICLE PER THE RECALL. THE MANUFACTURER PROVIDED A CASE NUMBER, BUT STATED THAT THE FINAL DECISION WOULD HAVE TO BE MADE BY THE DISTRICT PARTS MANAGER. THE FAILURE MILEAGE WAS 87,500.