NHTSA Complaint #11291267 — 2012 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL PUMP). THE CONTACT SPOKE WITH AN UNKNOWN DEALER AND WAS INFORMED TO WAIT ON THE RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND ADVISED THE CONTACT THAT THEY MAY NEED TO REPLACE THE FUEL PUMP; HOWEVER, IT MAY NOT CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS