NHTSA Complaint #11291183 — 2019 VOLKSWAGEN JETTA

I WAS WAITING FOR A PARKING SPACE AND WAS PLACING THE CAR IN REVERSE TO GIVE MORE ROOM FOR THE PERSON TO BACK UP AND THE CAR WOULD NOT MOVE. I PUT THE CAR IN DRIVE AND AGAIN THE CAR WOULD NOT MOVE. I PLACED THE CAR IN PARK THEN BACK IN REVERSE AND THE CAR WOULD NOT MOVE. I AGAIN PUT THE CAR IN PARK, TURNED THE ENGINE OFF, RESTARTED THE CAR PUT THE CAR IN REVERSE AND THE CAR WENT IN REVERSE..THIS HAPPENED TO ME TWICE. THE OTHER INCIDENT WAS I WAS REVERSING OUT OF A PARKING SPOT AND THE VEHICLE BRAKES JAMMED ON..I CHECKED FOR VEHICLES/PEOPLE PRIOR TO BACKING UP AND THERE WERE NO VEHICLES/PEDESTRIANS PRESENT BUT THE BRAKES ENGAGED ANYWAY. THE SECOND TIME THIS OCCURRED I WAS TRAVELING AT 40 MPH AND THE BRAKES JAMMED ON AGAIN FOR NO APPARENT REASON. I CALLED THE DEALERSHIP AND THEY SAID THEY HAD HEARD ABOUT THIS "PHANTOM" BRAKING" BUT DIDN'T KNOW WHY AND AS FAR AS THE VEHICLE NOT MOVING, JUST SHUTTING DOWN THEY SAID THAT THEY RECEIVED AN EMAIL SAYING THAT THERE IS AN ISSUE WITH THE COMPUTER CHIP AND I AM STILL WAITING TO HEAR THE OUTCOME.