NHTSA Complaint #11290889 — 2005 TOYOTA 4RUNNER

THIS MORNING DEC-23-2019,RAINING 60 DEGREE, I WAS DRIVING ON 91 FWY WITH REAR DEFROST ON FOR RAIN FOG INSIDE. ABOUT 15 MIN AFTER LEFT MY HOME,I HEAR BIG POP NOISE AND MY REAR LIFT GATE GLASS SHATTERED. I THOUGH I HAD A DRIVE BY GUN SHOT,I START SEARCHING INTERNET AND FOUND THERE IS ISSUE ON REAR DEFROST LINE GLASS OVER HEAT SHATTERED GLASS. I VISITED 4 RUNNER OWNER'S FORUM AND I FOUND LOT A PEOPLE EXPERIENCE FOR SAME BLOWN REAR GLASS. I CALLED DEALERSHIP FOR THIS ISSUE,AND NO ONE RECOGNIZE IT . FURTHER SEARCH,,,,I FOUND WARRANT ENHANCEMENT PROGRAM-ZF7. AND THIS PROGRAM ANNOUNCE TO DEALER SHIP MARCH 2017 WITH WARRANTY 9 MORE YEAR EXTEND FROM A DATE OF PURCHASE?? MINE IS 2005 AND EVEN 9 MORE YEAR WARRANTY STILL NOT COVERED TIME OF THEIR RECOGNITION OF THIS PROGRAM. I CALLED TOYOTA AND THEY DENYING FOR EXPIRE DATE OF IT. I BELIEVE THEY SHOULD NOTIFY TO VEHICLE OWNER TO NOT USE DEFROST LINE,,,,,,, AND SAFETY CONCERN,THEY SHOULD EXTEND WARRANTY FOR GLASS. I FEEL LUCKY I DID NOT HAVE MY KID ON MY BACK SEAT....