NHTSA Complaint #11290860 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ENGINE COOLANT LOW AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THERE WAS A POSSIBLE RESERVOIR LEAK. THE CONTACT SMELLED A BURNING OIL ODOR COMING FROM THE ENGINE AND THE VEHICLE STALLED AND SHUT OFF. THE CONTACT TOOK THE VEHICLE TO MONTROSE FORD-LINCOLN (LOCATED AT 2480 W STATE ST, ALLIANCE, OH 44601, 330-823-1128) WHERE IT WAS DETERMINED THAT THE COOLANT BYPASS VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE THE WATER PUMP ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER AND THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V431000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER PROVIDED CASE NUMBERS: 17515194 AND 25220147. THE CONTACT WAS INFORMED THAT SHE WOULD BE HEARING FROM SOMEONE AT FORD; HOWEVER, SHE HAD NOT RECEIVED A CALL BACK. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.