NHTSA Complaint #11290855 — 2014 HYUNDAI SANTA FE

OUR VEHICLE HAD THE TURBO FAIL . AFTER REPLACING THE TURBO, THE ENGINE DIED UPON TEST DRIVE. THEY REPLACED THE ENGINE AND GAVE US THE VEHICLE BACK. THE NEXT DAY IT WOULD NOT CRANK. DEALERSHIP JUMPED THE VEHICLE OFF. THE NEXT DAY IT WOULD NOT START AGAIN . THIS TIME THEY HAD TO TOW IT . IT HAS BEEN IN AND OUT OF THE DEALERSHIP FOR 4 MONTHS AND TOWED 3 TIMES . EACH TIME THE VEHICLE WOULD NOT CRANK WITH 48HRS OF GETTING THE CAR RETURNED TO US. THEY BLAMES SECURITY SYSTEM, KEY FOB, BRAKE SWITCH , GROUNDING, AND NOW THE STARTER. EACH TIME THEY STATED IT WAS FIXED AND THEN WE HAD THE ISSUE HAPPEN AGAIN . I FILED A SAFETY CONCERN WITH HYUNDAI BUT THEY REFUSED TO ADDRESS OUR CONCERN. THEY SAID THEY WERE TOLD BY PALMER'S HYUNDAI THAT THE VEHICLE WAS FINE. I EXPLAINED I WAS CONCERNED OF MY FAMILIES SAFETY OF THE VEHICLE DIED WHILE TURNING OR ON THE INTERSTATE. THERE ARE MULTIPLE REPORTS OF THIS ONLINE FOR THE VEHICLE. THEY STATED I CAN TAKE IT UP WITH THE DEALERSHIP BUT THEY COULDN'T HELP WITH ANYTHING. THEY SAID IF IT FAILED IN TRAFFIC AND SOMEONE WAS HURT , THEN I COULD CALL BACK AND THEY WOULD ADDRESS IT THEN . I OWN 4 HYUNDAI VEHICLES AND HAVE HAD ANOTHER PREVIOUSLY . IT IS VERY SAD TO BE TREATED LIKE THIS WHEN YOU ARE A LIFELONG CUSTOMER