NHTSA Complaint #11290769 — 2016 SCION IA

TRANSMISSION WHINE AFTER USED CAR PURCHASE WITH 91K MILES. TOOK IT TO TOYOTA OF GREENVILLE FOR DIAGNOSTIC. NEEDED A NEW TRANSMISSION. TOOK THE CAR BACK TO RALPH HAYES TOYOTA OF ANDERSON WHEW I PURCHASED AND THEY REPLACED THE TRANSMISSION. SINCE THEN THERE HAS BEEN A TRANSMISSION GRINDING AND SEVERE VIBRATION WHILE IN DRIVE OR REVERSE. I CALLED TOYOTA CUSTOMER SERVICE AND ASKED FOR A BUY BACK. THEY DECLINED. I ALSO COMPLAINED ABOUT THE DEALERSHIP AND THEIR LACK OF CARING AND UNDERSTANDING. TOYOTA CORPORATE DOES NOT CARE. DEALERSHIP KEEPS SAYING THIS VIBRATION AND BEHAVIOR IS NORMAL FOR THIS CAR. IT IS DANGEROUS NOW BECAUSE IT STALLS OUT INTERMITTENTLY WHEN PLACED IN DRIVE OR REVERSE. WHEN IT DOES GO IT LAUNCHES FORWARD. ALSO THE VIBRATION IS SO SEVERE IT WILL SHAKE THE TEETH IN MY MOUTH. I HAVE VIDEO ON MY PHONE OF THE TRANSMISSION ALSO HANGING UP IN GEAR AND THE DEALERSHIP AND TOYOTA CORPORATE DID NOT SEEM TO CARE I HAD PROOF THE NEW TRANSMISSION IS FAULTY. ALSO, THE INFOTAINMENT SYSTEM KEEPS CRASHING AND WAS QUOTED ALMOST $2,000 TO FIX IT. THEY ACKNOWLEDGE THAT'S A COMMON PROBLEM BUT REFUSE TO OFFER ANY ASSISTANCE TO FIX IT. ON TOP OF IT ALL THE BRAKES ARE HORRIBLE AND THEY HAVE BEEN REPLACED AND STILL ARE LOUD AND ACT LIKE THEY DON'T WANT TO STOP. WET CONDITIONS ALSO MAKE BRAKING MORE DIFFICULT. I WOULD ALSO LIKE TO SAY THE PASSENGER SEAT IS SENSITIVE TO WEIGHT AND THE AIRBAG LIGHT WILL TURN TO ON AND THE SEAT BELT WILL CHIME EVEN WHEN NO ONE IS IN THE SEAT. MY CELL PHONE CAN BE SITTING IN THE SEAT AND IT MAKES IT CHIME AND THE PASSENGER AIRBAG ACTIVE.