NHTSA Complaint #11290335 — 2017 CADILLAC CTS

THE CADILLAC CUE COMPUTER SCREEN WHICH CONTROLS THE BLUETOOTH, RADIO & GPS, FROZE IN SEPT 2019. WHILE DRIVING OUT OF STATE OUR BLUETOOTH & GPS WERE UNAVAILABLE. THE DEALERSHIP COULDN'T DUPLICATE THE ISSUE. THIS WAS HAPPENING IN DIFFERENT LOCATIONS, A COMPLETE OFF & ON WITH THE SCREEN GOING BLACK. DEALERSHIP AGAIN & THEY COULDN'T DUPLICATE THE ISSUE. THE DEALERSHIP IS AN HOUR DRIVE EACH WAY. I LEFT FRUSTRATED & AND IT WENT OFF AGAIN. I WENT BACK TO THE DEALERSHIP & IT WAS PLAYING WHEN I GOT THERE. WHILE WE WERE DISCUSSING THE ISSUE, THE RADIO WENT OFF. WE WAITED AND IN A COUPLE OF MINUTES IT CAME BACK ON. THEY DIDN'T HAVE A LOANER VEHICLE AVAILABLE SO I HAD TO COME BACK SEVERAL DAYS LATER. I MADE THE TRIP AGAIN AND LEFT MY CAR WITH THEM. WHEN THE RADIO WORKED FINE AGAIN, ONE OF THE SERVICE GUYS WONDERED IF IT MIGHT BE THE BLUETOOTH RELATED. HE LINKED HIS APPLE IPHONE TO MY CAR'S BLUETOOTH & WAITED. THE RADIO WENT OFF & IN A FEW MINUTES CAME BACK ON. HE HAD FOUND THE PROBLEM. HE CALLED GM CORPORATE & THEY CONTACTED APPLE. APPLE IS AWARE THAT THEIR LATEST UPDATE IS CAUSING THIS ISSUE & ARE WORKING ON AN UPDATE TO FIX IT. THIS REVELATION ANSWERED THE ISSUE THAT THIS DEALERSHIP WAS HAVING WITH TWO OTHER VEHICLES IN THEIR SERVICE CENTER THAT HAD A DIFFERENT VERSION OF THE CUE. SO FOR NOW I HAVE TO CHOOSE BETWEEN HAVING GPS & A RADIO OR HAVING MY IPHONE BLUETOOTHED & HANDS FREE. IT IS NOW DECEMBER 2019 AND APPLE HASN'T CORRECTED THE ISSUE. HOW MANY 'HANDS FREE' VIOLATIONS AND ACCIDENTS WILL THERE BE BEFORE THIS GETS FIXED? I REALIZE THIS IS AN APPLE ISSUE RATHER THAN A GM ISSUE BUT I JUST BOUGHT THIS CAR 7 MONTHS AGO & THE SAFETY FEATURES, INCLUDING GPS & BLUETOOTH PLAYED A BIG PART IN MY DECISION. I'M REALLY FRUSTRATED IN NOT BEING ABLE TO USE ALL OF FEATURES OF THE CUE SYSTEM. I'M WRITING THIS IN THE HOPE THAT GM WILL PROGRESSIVELY WORK WITH APPLE TO GET THIS RESOLVED.