NHTSA Complaint #11289965 — 2014 DODGE DURANGO

VEHICLE HAS LOUD HUMMING NOISE COMING FROM PASSENGER SIDE.TOOK ME A MONTH JUST TO GET AN APPOINTMENT..DROPPED CAR OFF ON 12/09/19 @ WESTBURY ,NY DODGE DEALER..DEALER STATED CAR NEEDED WHEEL HUB BEARINGS, STATES ALL 4 HAVE BEEN CHANGED. TOLD TO PICK CAR UP ON 12/17/19, CAR WAS NEVER TEST DRIVEN AS STATED AND PROBLEM WAS WORST. LEFT CAR TO CORRECT, PICKED CAR UP AGAIN ON 12/18/19 TO HERE A NEW PROBLEM WHICH WAS RUBBING FROM PASSENGER REAR. . SERVICE REP. DOMINIQUE WHO TEST DROVE WITH ME SAID THAT THIS WAS NORMAL.(UNSATISFACTORY).SERVICE REP. HANDLING MY CAR IS MANNY., GIVES ME THE RUN AROUND, DOESNT STAY INTOUCH ONLY AFTER I MAKE NUMEROUS COMPLAINTS, PROMISED TO GIVE ME A LOANER VEHICLE ,THEN WHEN I SHOW UP I DONT RECIEVE ONE , REASON BEING I DIDNT PURCHASE CAR FROM THEM, BUT OK TO BE INCONVENIENCED FOR OVER 10 DAYS..I WAS TOLD BY BOTH REPS. TO TAKE CAR AND BRING BACK IF ISSUE CONTINUES.(SITUATION WAS STILL ONGOING)..THIS IS VERY UNSATISFACTORY AND HOW WILL I BE COMPENSATED. MY VEHICLE STILL ISNT FIXED AND I LIVE IN PENNSYLVANIA AND CAR IS IN NY..