NHTSA Complaint #11289653 — 1999 MERCURY SABLE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11289653
Vehicle	1999 MERCURY SABLE
Component	STEERING
Date of Incident	December 16, 2019
Date Filed	December 17, 2019
Mileage	149,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

TL* THE CONTACT OWNS A 1999 MERCURY SABLE WAGON. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME LOOSE AND WAS UNABLE TO CONTROL THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 149,000. THE VIN WAS NOT AVAILABLE.

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