NHTSA Complaint #11289647 — 2005 MERCEDES BENZ E500

TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E500. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES LOST POWER AND DID NOT STOP THE VEHICLE. IN ADDITION, THE 'STOP DRIVING THE VEHICLE' WARNING INDICATOR ILLUMINATED. THE CONTACT USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ENCINO (888-280-0902, LOCATED AT 16721 VENTURA BLVD, ENCINO, CA 91436). THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE, BUT ASSURED THE CONTACT THAT THE VEHICLE WOULD BE REPAIRED. THE FAILURE RECURRED A COUPLE OF TIMES AND THE VEHICLE WAS TAKEN TO KEYES EUROPEAN MERCEDES-BENZ (818-574-5053, LOCATED AT 5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT HE WOULD BE CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT PROVIDED.