NHTSA Complaint #11289638 — 2015 TOYOTA 4RUNNER

I'M WRITING YOU TODAY IN THE HOPES THAT YOU CAN INVESTIGATE AND CREATE A RECALL FOR TOYOTA'S X-REAS SUSPENSION SYSTEM. I PURCHASED A BRAND NEW 2015 LIMITED 4RUNNER FOUR YEARS AGO. ON NOVEMBER 29TH, 2019 I HAD MY 4RUNNER SERVICED AT A TOYOTA SERVICE CENTER FOR A 40,000 MILE CHECK UP. AFTER THE CHECK UP I WAS TOLD THAT BOTH FRONT STRUTS NEEDED TO BE REPLACED AND DUE TO THE DESIGN (BOTH FRONT STRUTS BEING CONNECTED TO BOTH REAR SHOCKS) THE ENTIRE X-REAS SUSPENSION SYSTEM NEEDED TO BE REPLACED. (TOTAL COST BEFORE REALIGNMENT AND TAX = $2,468.00.) X-REAS COMES STANDARD ON THE LIMITED TOYOTA 4RUNNER AND IS A HYDRAULIC SYSTEM THAT CANNOT BE SERVICED. THE X-REAS SYSTEM ON MY 4RUNNER STARTED LEAKING WITH ONLY 38,977 MILES OF CITY AND FREEWAY DRIVING WITH ABSOLUTELY NO OFF ROADING. I FEEL THAT THIS IS INCREDIBLY PREMATURE AND A DEFECTIVE DESIGN FOR A SUSPENSION THAT IS SUPPOSEDLY BUILT TO WITHSTAND RUGGED OFF ROADING. AFTER DOING SOME RESEARCH ONLINE, I HAVE FOUND THAT I AM NOT THE ONLY ONE THAT HAS BEEN FACED WITH X-REAS SUSPENSION SYSTEM PROBLEMS. THE FOLLOWING LINK IS A 4RUNNER FORUM WITH TRUCK OWNERS SEARCHING FOR ADVICE AND HELP ON WHAT SEEMS TO BE A TREND. HTTPS://WWW.4RUNNERS.COM/THREADS/4RUNNER-LIMITED-BUYER-BEWARE-X-REAS-SUSPENSION-FAILS.7894/ THE TOYOTA SERVICE DEPT REP ALSO INFORMED ME THAT HIS COLLEAGUES HAVE HAD OTHER CUSTOMERS COMPLAIN ABOUT SIMILAR PROBLEMS WITH THEIR X-REAS SYSTEM. FORTUNATELY I PURCHASED AN EXTENDED WARRANTY. I WILL NOT BE FINANCIALLY RESPONSIBLE FOR HAVING A NEW X-REAS SYSTEM INSTALLED. I ASKED ABOUT HAVING TOYOTA'S STANDARD COIL SUSPENSION INSTALLED INSTEAD BUT MY WARRANTY ONLY COVERS ORIGINALLY INSTALLED PARTS. WHEN MY WARRANTY EXPIRES IN 2 YEARS I WILL BE LIABLE FOR ALL FUTURE SUSPENSION FAILURES. MY TRUCK IS ONLY 4 YEARS OLD. I AM WORRIED THAT IN 4 YEARS (OR SOONER) THE X-REAS SYSTEM WILL FAIL AGAIN. PLEASE HELP!