NHTSA Complaint #11289597 — 2014 FORD FOCUS

I WAS SENT PAPER WORK FOR A RECALL FROM FORD MOTORS (19N08 ) REF: MY TRANSMISSION CLUTCH BEING FAULTY CLUTCH SHUDDERING WHICH HAPPEN NUMEROUS TIMES AND CAUSING IT TO FEEL LIKE THE CAR WOULD STOP RIGHT THERE. I CALLED MY ;LOCAL FORD DEALER REF: THIS RECALL AND WAS GIVEN A SCHEDULE TIME FOR REPAIR. THEY CHECKED THE FOCUS AND FOUND ITS TRANSMISSION HAD THE ABOVE PROBLEM AND NEED TO BE FIXED . THEY REPLACED THE CLUTCH PARTS. WHEN IT CAME TIME TO PICK UP MY CALL I WAS TOLD I HAD TO PAY THE BILL TO RETRIEVE MY CAR BACK. $1088 THAT FORD WAS NOT GOING TO PAY THE REPAIR COST. I CALLED FORD AND WAS TOLD MY CAR HAS BRANDED TITLE SALVAGE.I DIDNT KNOW WHAT THAT MEANT BEFORE THE REPAIR. FORD CUSTOMER SERVICE### TOLD ME THEY USE A THIRD PARTY TO SEND NOTICES OF MY VIN. AND THEY DIDNT SEE THE SALVAGE REPAIRED ON MY TITLE, THATS HOW I RECEIVED THE RECALL.