NHTSA Complaint #11289089 — 2019 FORD RANGER

THE TRUCK WILL DISPLAY A WARNING ON THE DASH AS WELL AS MAKE AUDIBLE WARNINGS SAYING THAT A CAMERA IN THE GRILLE IS BLOCKED OR MALFUNCTIONING. ANOTHER WARNING THAT ALSO HAPPENS A LOT IS SOMETHING SAYING THAT A CRASH HAS BEEN DETECTED, IT HAS LOUD CHIMES THAT GO OFF AS WELL AS A FLASHING RED DISPLAY ON DASH. THE PRE COLLISION WARNING ALSO FREQUENTLY ALERTS WITH VISUAL AND AUDIBLE WARNINGS. ALL OF THESE WILL HAPPEN AT ANY RANDOM TIME, AND OF ALL THE COUPLE DOZEN TIMES THESE WARNINGS HAVE HAPPENED THERE HASN'T BEEN A SINGLE TIME THAT THERE WAS ANY TRAFFIC NEARBY, NOR WAS THERE ANYTHING BLOCKING ANY CAMERA OR SENSOR. THE VEHICLE IS BARELY MORE THAN A MONTH OLD AND HAS BEEN BACK TO THE DEALERSHIP A FEW TIMES TO FIX BODY ALIGNMENT ISSUES AND PROGRAMMING ISSUES WITH THE ECU, PCM AND TCU. THE SERVICE DEPARTMENT TOLD ME THAT THE PRE COLLISION SYSTEM ONLY WORKS IF YOU ALSO HAVE ADAPTIVE CRUISE CONTROL, WHICH MY TRUCK DOES NOT. THEY SAID THERE IS NO WAY TO FIX THE SYSTEM TO GET IT TO STOP GIVING FALSE WARNINGS UNLESS THEY ADD THE ADAPTIVE CRUISE CONTROL MODULE AND OTHER COMPONENTS. HOWEVER, THE DEALERSHIP IS REFUSING TO ADD THE ADDITIONAL PARTS AND ALSO REFUSING TO REPLACE THE VEHICLE WITH ONE THAT DOES. THEY TOLD ME FORD IS AWARE OF THIS ISSUE, AND ADMITS THAT A FALSE WARNING MAY ACTIVATE THE BRAKING SYSTEM ON ITS OWN, WHICH CAN CAUSE AN ACCIDENT, BUT THEY STATED THAT FORD WILL NOT PAY CORRECT THE ISSUE. THIS IS A SERIOUS SAFETY ISSUE AND FORD NEEDS TO ISSUE A RECALL FOR THEIR FAULTY, AND DANGEROUS, COLLISION WARNING SYSTEM. THEY NEED TO INSTALL ADAPTIVE CRUISE CONTROL IN VEHICLES WITHOUT IF THAT'S ALL IT WOULD TAKE TO FIX THE ISSUE AND MAKE VEHICLES SAFE TO DRIVE.