NHTSA Complaint #11289059 — 2010 FORD FOCUS UNKNOWN OR OTHER

Complaint Details

ODI Number	11289059
Vehicle	2010 FORD FOCUS
Component	UNKNOWN OR OTHER
Date of Incident	August 1, 2019
Date Filed	December 14, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

I MADE AN APPOINTMENT WITH FORD HAD MY CAR TOWED OVER SO THEY CAN DO A DIAGNOSIS ON THE TRANSMISSION WHICH THEY CHARGED ME ME $110.00 DOLLARS AND.I HIGHLY DOUBT THEY EVEN CHECKED THE VEHICLE I HAD TO TOW IT BACK TO MY HOUSE. THEY TRIED CHARGING ME.$4000 FOR A NEW TRANSMISSION WHICH THEY ARE AWARE IT'S DEFECTIVE ON FOCUS AND FIESTA MODELS INSTEAD OF TELLING ME THAT THEY WENT AND LET ME SPEND $300 PLUS DOLLARS ON NOTHING I HAD TRIED TO CHANGE OUT TRANSMISSION OIL AND IT WORKED FOR A WHILE. I AM A COLLEGE STUDENT ON A GRANT. AND I FEEL FORD RISKED MY LIFE BY NOT INFORMING ME HOW BAD THE TRANSMISSION IS ON THIS VEHICLE PLUS ON MY SERVICE HISTORY THEY LIED AND SAID THEY SERVICED MY CAR WHICH IS NOT THE CASE.

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