NHTSA Complaint #11289022 — 2012 MERCEDES-BENZ C204

THERE'S BEEN SEVERAL COMPLAINTS ON THE ELECTRONIC STEERING LOCK (ESL) GOING BAD. I EXPERIENCED THIS DANGER EXACT FAILURE. THE CAR JUST HIT 80,000 MILES AND THIS FAILURE HAPPENED. WHEN THERE ESL LOCKS, YOU CANNOT TURN ON THE CAR TO DO ANYTHING. I HAPPENED TO BE OUT OF TOWN AND I HAD TO GET MY CAR TOWED HOME WHICH COSTED ME OVER $400 AND DIVER THE STEERING WAS LOCKED THEY HAD TO USE SPECIAL DOLLIES TO TOW MY CAR. THE DEALERSHIP WAS GOING TO CHARGE ME $2200 TO DO THE REPAIR WHICH IS UNHEARD OF AND IT'S RIDICULOUS. THE VEHICLE WAS PARKED AND STATIONARITY. PUT THE KEY IN THE IGNITION AND NOTHING HAPPENS. I THOUGHT THE ISSUE WAS WITH THE IGNITION BUT IT'S THE STEERING LOCK SINCE IT WILL NOT UNLOCK. THE ISSUE APPEARS TO BE WITH THE MOTOR INSIDE OF THE UNIT FAILING.