NHTSA Complaint #11288916 — 2003 DODGE DURANGO

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11288916
Vehicle	2003 DODGE DURANGO
Component	SUSPENSION
Date of Incident	November 30, 2019
Date Filed	December 13, 2019
Mileage	164,297 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2003 DODGE DURANGO. THE CONTACT HEARD A POPPING SOUND AND FELT IT THROUGH THE DRIVESHAFT. IN ADDITION, THE TWO FRONT TIRES WERE WORN ON THE INSIDE TREAD. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT BOTH UPPER BALL JOINTS NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO LAKE CITY CHRYSLER DODGE JEEP RAM (4325 W US HWY 90, LAKE CITY, FL 32055, (386) 755-3444) TO VERIFY THE DIAGNOSIS. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 164,297.

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Other SUSPENSION Complaints

#10917719 — October 21, 2016 — HUB OR BALL JOINTS

#10908177 — September 20, 2016 — WE TOOK THE VEHICLE WAS TO AN INDEPENDENT MECHANIC FOR A FRONT END ALIGNMENT. THE MECHANIC STATED THAT THE TOP AND ...

#10818076 — January 5, 2016 — TL* THE CONTACT OWNS A 2003 DODGE DURANGO. THE CONTACT STATED THAT HE HEARD AN ABNORMAL NOISE COMING FROM THE FRONT O...

#10808037 — December 2, 2015 — TL* THE CONTACT OWNS A 2003 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC F...

#10786606 — October 28, 2015 — THE PASSENGER SIDE UPPER BALL JOINT FAILED A MANDATORY STATE SAFETY INSPECTION. THE BALL JOINT SHOWED EXCESSIVE WEAR...

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