NHTSA Complaint #11288826 — 2017 FORD ESCAPE

OVER A TWO WEEK PERIOD, WHEN I WOULD START THE VEHICLE IN THE MORNING, SOMETIMES IT RAN ROUGH. REVVING THE GAS PEDAL A COUPLE OF TIMES RESOLVED THIS. ON DECEMBER 11 WHILE DRIVING TO RICHMOND, VIRGINIA, THE SERVICE ENGINE SOON LIGHT CAME ON. I AM CLOSE TO TIME FOR AN OIL CHANGE AND WHEN I RETURNED HOME DECEMBER 12, I SCHEDULED A SERVICE APPOINTMENT FOR THIS MORNING, DECEMBER 13. I WAS TOLD THAT THE ROUGH IDLING, ENGINE LIGHT, LOW COOLANT, AND DIAGNOSTIC CODES ALL POINT TOWARD THE NEED TO REPLACE THE LONG BLOCK ENGINE, WHICH IS $11,000. MY CAR IS PAID OFF, ONLY RECENTLY, AND IT HAS 74,000 MILES. IT HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN PROBLEM. I HAVE CALLED FORD AND IT HAS BEEN ESCALATED. IF THIS IS A KNOWN PROBLEM, WHY IS IT NOT A RECALL? THIS CERTAINLY COULD POSE A SAFETY ISSUE.