NHTSA Complaint #11288751 — 2019 SUBARU ASCENT

TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.