NHTSA Complaint #11288733 — 2018 FOREST RIVER XLR TOYHAULER

AS PER NHTSA CAMPAIGN #18E050 THE AWNING ON THE RV TRAILER MAY EXTEND WHILE TRAILER IS IN MOTION. THE AWNING MANUFACTURER LCI IS AWARE OF THIS RECALL BY DID NOT INFORM MY DEALER ABOUT THE RECALL. I TRIED TO HAVE THE CONTROL MODULE REPLACED THROUGH THE DEALER BUT THEY DID NOT PERFORM THE REPLACEMENT OF THE DEFECTIVE MODULE. I THEN TRIED TO HAVE THE MODULE REPLACED BY LCI AND THEY REQUIRED ME TO GO THROUGH A 3RD PARTY SERVICE PROVIDER TO HAVE THE MODULE REPLACED. THE 3RD PARTY SERVICE COULD NOT PERFORM THE REPLACEMENT AT A CONVENIENT TIME AND INSISTS THAT I DELIVER MY RV TO THEIR PLACE OF BUSINESS FOR AN UNSPECIFIED TIME PERIOD. THE MODULE IS A PLUG IN DEVICE THAT REQUIRES LESS THAN 5 MINUTES TO REPLACE AND REQUIRING ME TO TAKE MY TRAILER OUT OF STORAGE AND ALLOW THEM TO KEEP IT FOR AN UNSPECIFIED TIME PERIOD IS UNACCEPTABLE. THE ORIGINAL DEALER HAD MY TRAILER FOR OVER 3 MONTHS AND DID NOT PERFORM THE REPLACEMENT. I HAD TO CANCEL VACATIONS DUE TO THE 1ST SERVICE ATTEMPT AND I WILL NOT JEOPARDIZE THE LOSS OF USE FOR A SECOND TIME. PLEASE PROVIDE ME WITH THE BASIS FOR LCI'S DEMAND THAT I MUST HAVE THE REPLACEMENT DONE BY A 3RD PARTY IF THAT IS A TRUE REQUIREMENT. I HAVE ATTACHED PICTURES OF THE MODULE TO SHOW IT'S SIZE AND ACCESSIBILITY.