NHTSA Complaint #11288162 — 2011 FORD EXPEDITION

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11288162
Vehicle	2011 FORD EXPEDITION
Component	STRUCTURE:BODY
Date of Incident	March 1, 2019
Date Filed	December 10, 2019
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

WINTER 2019, PASSENGER SIDE DOOR WOULD NOT STAY CLOSED. APPEARS TO ONLY HAPPEN WHEN TEMPERATURES ARE BELOW FREEZING. STARTED TO HAPPEN ON DRIVERS SIDE A DAY LATER. I'VE NOTICED WATER INSIDE ON THE SILL PLATE OF THE VEHICLE AFTER IT RAINS. I SUSPECT WATER IS MAKING IT'S WAY INTO THE DOOR. THE ISSUE HAS RETURNED. TRIED TO GET WARRANTY REPAIRS FROM ORIGINAL DEALERSHIP BUT HAS GONE UNANSWERED. APPEARS THIS IS A KNOW ISSUE AND REPAIRS ARE COVERED BY AN EXTENDED WARRANTY. WHICH I DID NOT GET. WORKING WITH BBB AND FORD CORPORATE ON THAT ISSUE. THE PASSENGER DOOR WAS NOT FIXED EITHER.

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