NHTSA Complaint #11288098 — 2015 RAM PROMASTER

TL* THE CONTACT OWNS A 2015 RAM PROMASTER. WHILE DRIVING 55 MPH, THE VEHICLE FELT AS IF IT WERE GOING INTO LIMP MODE AND THE INSTRUMENT PANEL INDICATED TO SHIFT INTO NEUTRAL. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO DRIVE. THE VEHICLE STALLED AND WAS PUSHED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT COULD NOT DRIVE. THE VEHICLE WAS TOWED TO MOUNT AIRY CHRYSLER DODGE JEEP RAM FIAT (538 N ANDY GRIFFITH PKWY, MT AIRY, NC 27030, (336) 789-8105) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD A STORED CODE AND WAS OK TO DRIVE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO STETLER DODGE CHRYSLER JEEP RAM (1405 ROOSEVELT AVE, YORK, PA 17404, (717) 764-888), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS LATER TOWED TO KERNERSVILLE CHRYSLER DODGE JEEP RAM (950 NC-66, KERNERSVILLE, NC 27284, (888) 656-5791) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND THE CONTROLLER SHIFTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 71473918. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000. *DT*JB