NHTSA Complaint #11288064 — 2018 DODGE DURANGO

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11288064
Vehicle	2018 DODGE DURANGO
Component	VISIBILITY/WIPER
Date of Incident	November 30, 2019
Date Filed	December 10, 2019
Mileage	15,687 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

NOVEMBER 30, 2019, MY HUSBAND AND I WERE DRIVING ON THE INTERSTATE, IT WAS 34 DEGREES OUTSIDE AND WE HAD THE DEFROST AND HEAT ON LOW SETTING {1}. THEN A SOUND LIKE A GUNSHOT, THEN COLD AIR COMING FROM THE ROOF AND COULD HEAR GLASS BOUNCING AROUND. WE PULLED OVER. SAW WHAT HAD HAPPENED AND COULDN'T FIGURE OUT HOW. NO ONE WAS EVEN AROUND US WHEN IT HAPPENED SO NOTHING HIT IT. THEN LOOKING CLOSER, COULD SEE THAT THE GLASS WAS RAISED A BIT AND THE SEALS SURROUNDING IT WERE LIFTED IN A FEW PLACES. THE SUNROOF EXPLODED OUTWARD.

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