NHTSA Complaint #11287693 — 2016 FORD MUSTANG

I PURCHASED MY DREAM CAR FROM AUTONATION OF FREMONT/ HONDA. I DROVE 90 MINUTES FROM MY HOUSE PURCHASE THE SHELBY. UPON ARRIVAL, I MET WITH [XXX], SUPERVISOR IN SALES. BEFORE SIGNING DOCUMENTS, THE PURCHASE PRICE OF THE CAR WAS ADVERTISED AT 45,900. [XXX] INDICATED THE PRICE WAS ADVERTISED WRONG AND WAS AT 47,500. [XXX] STATED TO MAKE UP THE PRICE DIFFERENCE, HE WAS GOING TO TINT THE WINDOWS AND ADD PAINT PROTECTION. LAST MONTH I ATTEMPTED TO MAKE A CLAIM LAST MONTH FOR THE SWIRL MARKS AND FADING ON BUMPERS AND BREMBO BRAKES. WELL, AUTONATION INDICATED I DID NOT HAVE THE PAINT PROTECTION WARRANTY. I HAVE ATTEMPTED TO CONTACT MO, AND [XXX], GENERAL SALES MANAGER OF AUTONATION, NO RESPONSE. THERE ARE OTHER COMPLAINTS, BUT THIS IS WHAT PUT IT OVER THE TOP. DURING SIGNING OF THE CONTRACT, THEY UP SOLD ME 6000 DOLLARS OF VARIES WARRANTIES. BY THE TIME I CAME HOME TO READ THE DOCUMENTS, I CANCELED ALL THE WARRANTIES. IT TOOK AUTONATION 2 MONTHS TO FIX THE DOCUMENTS AND AUTONATION STATED WE COULD NOT REMOVE WINDSHIELD INSURANCE. I STILL PAID 700 JUST TO GET THE DOCUMENTS IN ORDER. NOT ONLY THAT, [XXX] STATED MY BREMBO BRAKES SQUEAK BECAUSE THEY ARE "HIGH PERFORMANCE", HE DIDN'T FIX THE SQUEAK EVEN WHEN I BROUGHT THE CAR BACK WHEN IT WAS TINTED. BY FAR, THIS IS THE WORST CAR EXPERIENCE I EVER HAD. I CALLED AUTONATION COOPERATE AND THEY NEVER RETURNED MY CALL. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR