NHTSA Complaint #11287646 — 2019 HONDA PILOT

RANDOMLY THE CENTER COUNSEL DISPLAY WILL GO BLANK AS WELL AS THE DRIVER'S SIDE DISPLAY WHICH CONTAINS THE SPEEDOMETER. ALSO FAILING AT THE SAME TIME IS THE DVD PLAYER. WE ALSO EXPERIENCE A 'POPPING' NOISE THROUGH THE SPEAKERS, EVEN WITH AUDIO SYSTEM TURNED OFF. THIS USUALLY IS WHAT HAPPENS FIRST, THEN ERROR MESSAGES (FOR EXAMPLE: 'RADIO UNAVAILABLE', 'NO AUDIO CONNECTION FOR FM', 'NETWORK COMMUNICATION LOST', 'CHECK TUNER'), THEN SCREEN GOES BLANK. WHEN THIS HAPPENS WHILE THE DRIVER IS DRIVING, THEY ARE UNABLE TO ACTIVATE OR DEACTIVATE SPECIFIC SAFETY CONTROLS INCLUDING LANE KEEP ASSIST, CRUISE CONTROL, AUTOMATIC BRAKING ETC. THE AUTOMATIC BRAKING WARNING IS ALSO LOST WHEN THE DISPLAY GOES OUT, AS WELL AS THE SPEEDOMETER. WHEN THIS HAPPENS , BOTH DISPLAY SCREENS TURN OFF AND GO BLACK, WHICH ARE HUGE SAFETY CONCERNS. FROM THE CENTER DISPLAY, WE LOSE THE BACK UP CAMERA, RADIO, NAVIGATION, DVD PLAYER AND ABILITY TO MAKE HANDS FREE PHONE CALLS AMONG OTHER THINGS. THIS CAN OCCUR DAILY, EVERY TIME THE CAR IS DRIVEN, OR SPORATIC AND NOT HAPPEN FOR A FEW DAYS AT A TIME. CAR WAS PURCHASED BRAND NEW IN APRIL 2019. PROBLEM BEGAN IN THE BEGINNING OF AUGUST 2019, EXACT DATE UNKNOWN. PROBLEMS OCCUR WHILE THE CAR IS IN MOTION OR STATIONARY, CITY STREETS, HIGHWAY AND AT ANY SPEED AND ANY TIME.