NHTSA Complaint #11286831 — 2017 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11286831
Vehicle 2017 FORD ESCAPE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 37,669 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

I'VE HAD MULTIPLE PROBLEMS WITH THIS VEHICLE.1ST PROBLEM IS WHEN I CAME TO A STOP AT THE SET OF STOP LIGHTS IN GLOUCESTER MA. THE ENGINE SHUT OFF. AT THAT POINT I HAVE TO RESTART THE CAR. IT HAS HAPPENED ON MULTIPLE OCCASIONS.IT DIDN'T HAPPEN AT THE DEALERSHIP SO WAS TOLD IT WOULD HAVE TO HAPPEN WHEN THE HAD THE CAR. 2ND PROBLEM, THE ENGINE LIGHT CAME ON. THE DEALERSHIP SAID IT JUST NEEDED TO BE RESET, 2 WEEKS LATER THE ENGINE LIGHT RETURNED. BROUGHT TO DEALERSHIP THIS TIME THE DEALERSHIP SAID THE ENGINE NEEDED TO BE REPLACED DUE TO COOLANT THAT WAS GETTING INTO THE MOTOR. I LOOKED UP PROBLEMS WITH THE 2017 FORD ESCAPE AND THERE WERE A LOT OF COMPLAINTS ABOUT THE ENGINES NEEDING TO BE REPLACED BECAUSE OF COOLANT GETTING INTO THE MOTOR OR BASICALLY THE HEAD GASKET HAD FAILED AND IS A KNOWN PROBLEM WITH THE MOTOR.THEY HAD MY CAR FOR 4 WEEKS AND HAD TO PICK UP A RENTAL CAR. I HAD TO CALL THE DEALERSHIP TO SEE IF MY CAR WAS FINISHED. BECAUSE THEY NEVER CALLED. WHEN I CALLED I FOUND OUT THE CAR WOULD BE DONE IN 2 DAYS. WHEN I RECEIVED THE CAR BACK IT WASN'T RUNNING THE SAME AS WHEN I PURCHASED IT, PLUS IT NOW PULLS TO THE RIGHT WHILE DRIVING. 3RD, THE CLOCK IN VEHICLE KEEPS CHANGING TIME. ASKED THE DEALERSHIP IF THERE WAS A PROBLEM WITH THE COMPUTER. THEY SAID NO. 12/4/2019 2 WEEKS AFTER GETTING CAR BACK, NOW IT WON'T START AND IS DEAD IN MY DRIVEWAY .

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