NHTSA Complaint #11286596 — 2018 SUBARU FORESTER

A SPONTANEOUS CRACK IN FRONT WINDSHIELD WITH NO HISTORY OR EVIDENCE OF ROCK WHIP OR DAMAGE OCCURRED WITH BRAND NEW VEHICLE (130 MILES), CRACK BEGAN AT ROOF LINE IN AREA IMMEDIATELY ABOVE THE REARVIEW MIRROR AND EXTENDED BELOW THE "DOT SHADING" AROUND THE REAR VIEW MIRROR. GLASS REPAIR PERSON NOTED NO EVIDENCE OF DAMAGE, WINDOW WAS REPLACED AND BILLED TO MY INSURANCE. NOW AT 32,000 MILES IN THE SAME LOCATION, ANOTHER CRACK HAS APPEARED. GLASS REPAIR PERSON AGAIN REPORTS NO EVIDENCE OF ROCK CHIP OR DAMAGE, AND HE THINKS THAT THE CRACK SEEMS TO BE ON THE INSIDE, NOT ON THE OUTSIDE. I AM THE ONLY DRIVER, AND THE CAR IS GARAGED WHEN NOT IN USE.. I AM NOT CERTAIN OF THE DATE THIS OCCURRED THE FIRST OR SECOND TIME BECAUSE IT BEGINS IN AN AREA WHERE THE MIRROR OBSTRUCTS MY VIEW OF IT AND I DON'T NOTICE UNTIL IT EXTENDS BEYOND THE REARVIEW MIRROR. FIRST TIME IT WAS NOTED WHEN I TOOK CARE IN TO HAVE GLASS TREATMENT PUT ON (TO REDUCE NIGHT GLARE) AND THEY WERE UNABLE TO DO IT BECAUSE OF THE CRACK. THE CAR ONLY HAD 136 MILES AT THIS TIME. SECOND TIME I NOTICED IT ABOUT 11/2/19. SCHEDULED FOR REPLACEMENT ON 12/5/19.