NHTSA Complaint #11286515 — 2012 FORD FOCUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11286515
Vehicle	2012 FORD FOCUS
Component	ENGINE
Date of Incident	December 2, 2019
Date Filed	December 2, 2019
Mileage	124,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WE HAVE HAD THE CLUTCH REPLACED 3 TIMES AND ARE READY WITH OUR FOURTH CLUTCH (NO LONGER UNDER WARRANTY! $2200!). THE DUAL-CLUTCH IS A KNOWN PROBLEM AND FORD HAS NOT FIXED IT. THEY CONTINUE TO REPLACE THE PART WITH ONE THAT FAILS AT 25,000 MILES.YOU KNOW IT'S A CLUTCH WHEN THE CAR IS SHUDDERING, STRUGGLES TO SWITCH BETWEEN GEARS AND DOES NOT FEEL LIKE THE ENGINE IS RUNNING SMOOTHLY. FORD REFUSES TO STAND BEHIND THEIR CAR THAT THEY KNOWINGLY SOLD EVEN THOUGH THEY WERE AWARE OF THE PROBLEMS. WE FIRST TOOK OUR CAR IN FOR SHUDDERS AT 2,000 MILES AND WERE TOLD IT WAS NORMAL. THE LAST REPAIR TOOK ALMOST 1 MONTH.

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