NHTSA Complaint #11282907 — 2015 FORD EXPLORER

11/27/19 - I HAVE A 2015 FORD EXPLORER WITH 34,000 MILES ON IT. WHILE DRIVING MY FORD EXPLORER DOWN THE HIGHWAY AT APPROXIMATE 60 MPH, THE VEHICLE SUDDENLY LOST POWER AND MY HUSBAND HAD TO LET IT COAST TO THE SIDE OF THE ROAD. THE MOTOR WAS STILL RUNNING BUT PUSHING THE GAS PEDAL DID NOTHING. THE LIGHTS ON THE DASH LIT UP, THE WRENCH ICON APPEARED ALONG WITH A MESSAGE TO CHECK THE MANUAL. WE TURNED THE VEHICLE OFF AND LET IT SIT A MOMENT, THEN RESTARTED IT AND WE WERE ABLE TO MAKE IT HOME WITHOUT ANY FURTHER ISSUES. RESEARCH SHOWED COMMON ISSUES IN 2015-2016 FORD EXPLORER MODELS WITH DEFECTIVE THROTTLE BODIES. THE DESCRIPTIONS GIVEN FOR THIS DEFECT MATCHED WHAT HAPPENED TO US PERFECTLY. WE TOOK THE VEHICLE TO OUR LOCAL DEALERSHIP AND DISCUSSED THIS ISSUE SPECIFICALLY. AFTER TAKING A LOOK AT THE VEHICLE, THEY STATED THAT THERE WERE NO ERROR CODES AND THEY COULD FIND NOTHING WRONG WITH IT. THEY SAID THEY COULDN'T RULE OUT IT BEING A THROTTLE BODY ISSUE, BUT WITHOUT A CODE TO GO BY, THERE WASN'T REALLY ANYTHING THEY COULD DO. WE LEFT AND ON THE WAY HOME, THE VEHICLE STALLED AGAIN, JUST LIKE BEFORE. THIS TIME I WAS IN TOWN GOING 25 MPH. I WILL CONTINUE TO TAKE THE VEHICLE BACK UNTIL THE ISSUE GETS RESOLVED, BUT I AM AFRAID TO KEEP DRIVING IT WITHOUT THIS BEING FIXED. WITH ALL OF THE PROBLEMS FORD HAS APPARENTLY HAD WITH THIS PARTICULAR ITEM, I DON'T UNDERSTAND HOW A RECALL HAS NOT BEEN ISSUED. I HAVE BEEN A LONG TIME FORD OWNER, BUT MY NEXT VEHICLE WILL BE ANYTHING OTHER THAN A FORD.