NHTSA Complaint #11282804 — 2019 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11282804
Vehicle	2019 RAM 1500
Component	STEERING
Date of Incident	November 19, 2019
Date Filed	November 28, 2019
Mileage	9,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I PURCHASED A 2019 RAM 1500 TWO WEEKS AGO. I QUICKLY STARTED EXPERIENCING POWER STEERING FAILURES (UNEXPECTEDLY), I NOTICED THE AC DIDN'T WORK, AND THE MIRRORS RATCHET WHEN ADJUSTED. I HAD IT LOOKED AT BY A DEALERSHIP WHERE THEY FIXED THE POWER STEERING, AT LEAST TEMPORARILY. OF COURSE WE DIDN'T EXPERIENCE POWER STEERING PROBLEMS UNTIL ME AND MY FAMILY WENT ON A CROSS COUNTRY TRIP. INTERMITTENT POWER STEERING FAILURES IN UNFAMILIAR AREA, AT NIGHT, AND IN POOR WEATHER MADE TRAVELING IN MY NEW TRUCK VERY STRESSFUL. I STILL DON'T HAVE POWER STEERING AND WE ARE GETTING READY TO DRIVE HOME FROM THANKSGIVING ON SATURDAY (IN TWO DAYS). THIS IS EXTREMELY DANGEROUS, I'VE HAD TOO MANY CLOSE CALLS ON THIS TRIP WITH POWER STEERING RE-ENGAGING CAUSING ME TO SERVE OUT OF MY LANE. PLEASE HELP!

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