NHTSA Complaint #11282560 — 2018 CHEVROLET EQUINOX

I STALLED OUT IN THE MIDDLE OF DRIVING, THE CHECK ENGINE LIGHT CAME ON AND THEN A MESSAGE SAYING THE ENGINE POWER WAS LOW. THE CAR WOULD NOT START OR GO INTO NEUTRAL HOWEVER I WAS ABLE TO PUT THE HAZARD LIGHTS ON AS WELL AS THE RADIO AND ON-STAR. THE TOW TRUCK DRIVER GOT IT STARTED IN LOW GEAR TO GET IT ON THE TOW TRUCK, BUT IT DIDN'T START AGAIN. I WAS ON A CITY STREET IN RUSH HOUR, GOING LESS THAN 15 MPH. I JUST GOT MY VEHICLE BACK FROM SERVICE AT THE MIRAK.COM DEALERSHIP IN ARLINGTON, MA, AND APPARENTLY THE ISSUE WAS: "CAUSED BY: PERFORM SCAN TOOL TEST. THE TECH "EXTRACT CODES WITH SCAN TOOLS". I WAS TOLD THAT IT "JUST NEEDED A SOFTWARE UPDATE". THE VEHICLE DID NOT PROVIDE ANY ALERTS PRIOR TO THE INCIDENT OR SHOW ANY SIGNS OF AN ISSUE, SO THIS IS VERY ALARMING AND A SIGNIFICANT SAFETY CONCERN.