NHTSA Complaint #11282490 — 2011 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING AND ATTEMPTING TO TURN THE VEHICLE TO THE LEFT, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE CONTACT NEEDED TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE FORCE. THE CONTACT PLACED THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. WHEN THE VEHICLE WAS RESTARTED, IT RESUMED NORMAL OPERATION. THE FAILURE OCCURRED A TOTAL OF FIVE TIMES WITH ONE OF THE FAILURES OCCURRING WHEN MAKING A RIGHT TURN INSTEAD. THE CONTACT CALLED ORR CHRYSLER DODGE JEEP (LOCATED AT 900 TRUMAN BAKER DR, SEARCY, AR 72143, 501-279-3311) WHERE IT WAS DETERMINED THAT BECAUSE THERE WAS NO CHECK ENGINE WARNING INDICATOR ILLUMINATED, THEY WOULD NOT BE ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDE CASE NUMBER: 57815893. THE CONTACT WAS INFORMED TO HAVE THE DEALER DIAGNOSE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,167.