NHTSA Complaint #11282406 — 2017 FORD EXPLORER

VEHICLE STARTED JERKING, SO TOOK IT TO FORD AFTER SCHEDULING AN APPOINTMENT AND STILL COULDN'T GET IT SEEN. CLERK SAID IT NEEDED TO STAY OVERNIGHT BUT WILL NOT GIVE ME A LOANER SO LET ME LEAVE WITH THE SAME CONDITIONS. THE VEHICLE STOPPED MOVING FORWARD OR IN REVERSE AS I ENTERED A PARKING GARAGE, SO TOWED IT BACK TO DEALERSHIP TO ONLY FIND OUT THAT THE TRANSMISSION IS BLOWN AND WILL COST $7K TO REPAIR. THE VEHICLE IS A 2017 WITH 75,000 MILES, BOUGHT NEW AND WITH NO ISSUES UNTIL NOW. CLERK STATED IT IS OUTSIDE POWER-TRAIN WARRANTY OF 5 YEARS 60,000 MILES. HOWEVER THIS IS A KNOWN ISSUE WITH FORD AS THEY ARE GOING THROUGH A LAWSUIT NOW DUE TO THEIR TRANSMISSIONS BUT WILL NOT FIX THE ISSUE.