NHTSA Complaint #11282393 — 2019 VOLKSWAGEN PASSAT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11282393
Vehicle	2019 VOLKSWAGEN PASSAT
Component	ELECTRICAL SYSTEM
Date of Incident	October 6, 2019
Date Filed	November 26, 2019
Mileage	3,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHEN THE VEHICLE IS OFF, THE FACTORY REMOTE START DOES NOT FUNCTION. THE CAR WILL TURN OVER, BUT IMMEDIATELY DIE. VW HAS KNOWN ABOUT THIS SINCE LATE 2018, BUT HAS NOT DONE ANYTHING TO FIX THE ISSUE. I PURCHASED MY VEHICLE IN JUNE OF 2019, AND THE VEHICLE WAS SOLD TO ME WITHOUT THE DEALERSHIP LETTING ME KNOW THE REMOTE START WOULD NOT WORK. I HAD TO FIND OUT MYSELF ON A COLD MORNING. I EVEN CALLED TO LET THEM KNOW WHAT WAS GOING ON AND THEY HAD ME BRING IT IN EVEN THOUGH THEY ALREADY KNEW THERE WAS AN ISSUE. HOW CAN VW GET AWAY WITH SELLING A FEATURE ON A VEHICLE THAT DOES NOT WORK A YEAR AFTER THEY ARE AWARE OF IT?

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